Refund policy
Thank you for choosing Synergy. We value your trust and satisfaction in our products and services. As part of our commitment to providing you with the best shopping experience, we offer a refund policy to ensure that you are completely satisfied with your purchase.
Our refund policy covers the following situations:
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Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 7 days of receiving the product to initiate a refund. We will either replace the product or issue a refund.
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Wrong Product Received: If you receive the wrong product, please contact us within 7 days of receiving the product to initiate a refund. We will either replace the product or issue a refund.
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Change of Mind: If you change your mind about your purchase, you can return the product within 14 days of receiving it for a refund. However, the product must be in its original condition, with all tags and labels attached.
Please note that the following conditions apply to our refund policy:
- Shipping charges are non-refundable.
- The customer is responsible for the cost of returning the product.
- Refunds will be processed within 7-10 business days after we receive the returned product.
To initiate a refund, please contact us via email or phone, and provide the following information:
- Your order number
- The reason for the refund
- A photo of the product (in the case of a damaged or defective product)
- Your contact details (name, email, and phone number)
We reserve the right to refuse a refund if the product has been used or damaged by the customer. We also reserve the right to update or modify our refund policy at any time without prior notice.
Thank you for choosing our clothing brand. We are committed to providing you with the best shopping experience and ensuring that you are completely satisfied with your purchase